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March 28 Update your RSS readers and bookmarks!Over 3½ years ago, the Live Search team started a blog. About two years ago we started this blog on Windows Live Spaces. Since then, each post on the original blog has been mirrored to Live Spaces. To end the redundancy, on April 7, 2008 we will retire the blog on Live Spaces. The official team blog will continue at http://blogs.msdn.com/livesearch. If you subscribe to this blog via RSS reader, please update the link to:
We look forward to continuing the dialog at http://blogs.msdn.com/livesearch! The Live Search team February 07 Snow reports for skiers and boardersWith the winter in full swing, we're excited to announce snow reports for skiers and snowboarders! Search for any ski resort in the United States or Canada to get conditions before you head to the mountain. Links to the resort's site and a link to a map are also shown. Below is the report for Whistler (a great place in British Columbia):
Of course, we have to be careful about showing conditions only when they're relevant. For example, most people may not think of skiing when they search for blackjack, even though that's the name of a mountain in Michigan. In this case we don't show snow conditions unless you specifically ask for them. Either Blackjack snow report or current conditions at blackjack does the trick. We also don't show conditions if they haven't been updated by the resort in the past 24 hours. You can also get conditions in your favorite ski area (try snow at Lake Tahoe) or state. For example, CO snow report shows top resorts in Colorado with new snow and base depth info:
To keep things compact (Web results are important!) the four mountains with the most new snow are shown automatically. If you're interested in one that didn't make the list, a link to the complete snow report is there too. Check it out - we'd love to hear what you think. - The Live Search team December 18 Tafiti Search Visualization (Silverlight + Live Search API) Source Code availableThe source code for http://www.tafiti.com/ is available! What is Tafiti? It is a search visualization website which brings a new user experience to researching (searching and storing results). It was originally created by Microsoft to demonstrate Silverlight and the Windows Live Search APIs. Today the Windows Live Platform team announced the release of the Tafiti Search Visualization source code to CodePlex which means any developer can download, modify, and resell the code (see MS-PL License for all the details).
Tafiti has been released as a Windows Live Quick Application via CodePlex, which is a set of demos developers can download and use as reference implementations or starter kits for the Windows Live Platform.
You can see Tafiti running at http://tafiti.mslivelabs.com (or see the original with the Halo3 skin) and to understand how to use it read the walkthrough or watch the video (4.5 minutes). For more information see the announcement on dev.live.com or on Angus Logan's blog. Thanks! November 15 Webmaster Tools: Open for BusinessThis week we're excited to announce that the Live Search Webmaster Center has moved out of its closed beta and we are now open for a public beta. In conjunction with this release we want to announce the creation of the Live Search Webmaster Center blog. In an effort to serve our webmaster community better we will be sharing information on how to improve your crawlablity and visibility. We want the center and the blog to be a place for two way communication between Live Search and the webmaster community because we understand that SEO's and webmasters need this kind of information and the tools we are building to keep their sites performing well. In the coming weeks we'll blog in detail about the improvements that we've made. Being a webmaster is what you do best. We want to provide a service that will help make you even better. Enjoy! - The Live Search Webmaster Center Team November 12 Summarizing user reviews for computers and electronicsUsers have told us that product reviews are one of the most important research tools they use when shopping for products. The Internet has lots of reviews, but they're usually spread across many sites, which makes finding and reading all of them time consuming. Our team saw this as a great opportunity to help. As alluded to in a previous post, we recently launched a new feature that finds, analyzes and summarizes reviews from across the Web in a single place. Our search results for popular computers and electronics now include graphical summaries of reviews from people across the Web. The summaries highlight the most discussed aspects (e.g. size, battery life) of each product and the percentage of positive and negative opinions expressed. For example, try the query hp printers and click a printer such as the LaserJet 2600n. You can see a graphical summary of user reviews in the form of green bars on the left and click on the different aspects discussed such as "Price", "Print Quality", or "Speed". Here's a screenshot of positive comments about the printer's speed. From users' comments I can quickly see that a majority of users on many different review sites think that the printer is fast.
However, when I read negative comments I learn that many users complain about the printer speed, especially for its startup speed and black and white prints. It may have been difficult to read every review for the product to find these comments, but the summary automatically lifts out comments about this important aspect of the printer's speed.
See our previous blog post for some other computers and electronics searches to try. Click results with star ratings to see summarizations for products with many reviews. As you can imagine, summarizing reviews can be tricky. There are some cases where it's easier to classify comments as positive or negative and identify the aspect discussed. For example, the following comments are concise and clearly mention aspects of the product such as "easy to use" or "support."
However, consider the following cases. These comments are trickier and there are an infinite combination of these and other types of issues in natural language.
Because of these challenges, it took a lot of effort and help from Microsoft researchers to develop this feature for popular computers and electronics. Also, the summarization isn't always perfect and occasionally misclassifies comments so we're working hard to continually improve the accuracy of this technology. We hope that this feature saves you time and helps you find the most interesting user opinions about a product without requiring multiple searches and scanning through pages of reviews. Please let us know what you think! November 08 How we learned to find zune.netAs far as I can tell, it’s still not exceptionally well-known that the homepage for the Microsoft Zune is actually www.zune.net, and not zune.com. You’ll find two things if you assume the latter: that there’s no page for you at that address, and until recently, if you get forwarded on to your default search engine, chances are pretty good it won’t help you figure out what went wrong. Our result page, in fact, had no results at all. Oops.
In the past, our handling of searches that look like URLs had been very simple: the web results contained only documents from that site. Searching for zune.com, you’d get documents only from zune.com. Sometimes this was great, usually it was okay, and sometimes it was pretty unhelpful. We were unhappy enough with it that we decided to try something a little different.
With our recent release, we’ve significantly changed the way we handle searches that resemble URLs. We show a lot more results instead of a restricted narrow set and that doesn’t just include pages that mention the URL you’ve entered.
Try these searches, I think they’ll illustrate it best: zune.com, cityofredmond.gov, live.com.If you’re looking for a more literal interpretation of the URL—for instance, to get sites that mention a given URL—try wrapping it in quotes: “zune.com”.
Let us know what you think!
Thanks,
The Live Search Team October 29 Drive for show, Putt for Dough - 10 Reasons to Love the New Live Search Maps
When we launched the Gemini release of Live Search Maps last week there was plenty of coverage of the new gee-wiz features like 3D modeling. Now I present to you my list of the top 10 improvements aimed at delighting you; features that quietly improve your daily experience and at the same time make the more talked about features really shine. To go with another sports analogy, I present to you the starting offensive line of Live Search Maps :-) 1. Rolled up routes or Abbreviated Directions. I guess I don't really know what to call it, I just 2. Improved Directions Printing. When printing your routes to take with you in the car, a number of
4. Ghost nodes while drawing lines and shapes. When Google came out with their implementation of Live Search Maps' Collections a few months back (known as My Maps) they added a very nifty editing
6. Subscribe to changes in a KML file via RSS. Earlier this year we introduced a feature to enable 7. Force Feedback with XBOX controller. If you use the XBOX controller to fly through VE3D maps, you’ll now notice that if you bump into buildings or the ground the controller vibrates. This is especially handy when you back into something. 8. Category Sensitive Details page. Each business listing at Live Search Maps has a details page that acts like a 'homepage' for the business, displaying a summary of everything we know about it. Basic address/phone number info, storefront photos, ratings & reviews, 1-click directions (party maps) and much more, all laid out in a really crisp style. There's also a bunch of information about the business that has been crawled from the web or supplied directly to us from partners
9. Traffic sensitive routing. when you live in a congested city like LA or Seattle being able to 10. Transparent Buildings. The ability to share tours of your Collections is a great new feature in this release. If your tour happens to take the viewer through one of our densely populated 3D cities chances are that some of the textured buildings will get in the camera path that you want to fly the user through. The 3D team came up with a really clever solution to this problem - buildings that find themselves in the camera's path ghost out temporarily, becoming semi-transparent as the camera approaches and flys through. its a wonderful subtle effect that greatly improves the tour experience. You can see this in the screen capture below or you can grab the full resolution video from my SkyDrive here to view it yourself. There's more I'd like to get to, but I'll save it for a future post and keep this list to 10. Although the Gemini release is only 1 week old, we're already deep into work on the next release. We hope while you are enjoying all of the new stuff in the latest Live Search Maps that you'll take a moment to provide feedback and your wishlist for future versions. post your feedback in comments here or email me directly at SteveLom (at) microsoft d com. Steve Lombardi Keep up with the latest Virtual Earth and Live Search Maps news at our Act Global, Search Local Blog “Do what I mean, not what I say!” [Part 2 of 2]Continuing on with our “Do what I mean, not what I say”, blog post from last time, here are some additional categories we tackled with this initiative. Equivalencies “We do really badly on the query ca chp” a coworker complained in one email. “Ca chp?” I thought. “What the heck does that mean?” It turned out it was pretty simple: “ca” was short for California and “chp” was short for California highway patrol. Obviously, my coworker knew what he meant by the query ca chp, but I didn’t know it, and our search engine definitely didn’t know it. After seeing many complaints from customers of this sort we began to realize that to truly improve the relevance of our search engine, it was more confirmation that we had to move past just simple keyword matching, and into understanding the intent of your query. So when you search for crossroads mall in OKC we take this to mean crossroads mall in Oklahoma City. When you search for Julia child bio we’ll also look for Julia child biography to give you better results. But of course, the same word could mean something different in another context. Hence, when you search for nw university we we’ll search for northwestern university but if you search for nw co-ed soccer we’ll search for northwest co-ed soccer instead. Intelligent “stop word” retention What are “stop words” you ask? Well, in Search Engine parlance they are words that oftentimes may not contain much “meaning” in the query - words such as (a, the, in, etc…) and hence it may not be crucial as to whether they are found on the desired results page or not. For example if the query was the aurora borealis, you probably wouldn’t be too concerned as to whether the word “the” was found on the top page returned or not, since “the” doesn’t contain much meaning here. Hence, it may be perfectly acceptable to drop it from the query when retrieving pages. However, if your query was The Office (the title of a popular televisions show) it would be absolutely ridiculous to drop the word “the” since the query would essentially change meaning - and we received a lot of emails about how we were doing just that. In fact, previously we were routinely dropping all stop words – and knew this needed dramatic improvement. In our recent release we’ve overhauled our logic, and if you search for something where the “stop words” contain crucial meaning, we can sense thatand realize that “the” in The Office is crucial, or the “A” in Avenue A is crucial; Whereas if you query for something like the aurora borealis we realize that the word “the” isn’t as crucial as the other query words. Thanks, and let us know what you think! October 24 “Do what I mean, not what I say!” [Part 1 of 2]Yes, that's an odd title, let me explain. We've been working on returning the very best search results for your intent, not just for the particular search terms that you happen to have chosen as a vehicle to transmit that intent. There's an important difference there and it's been our focus for quite some time. For example, let's suppose that you've decided to move to the state of Arizona. You'd like to double check that how hot it gets there so you search for hottest temperature in the state of az. In this case, the intent of the query was different than the search terms entered: it would be unfortunate if a particularly good result was excluded from the results simply because it contained the term Arizona instead of the abbreviation AZ. In the new release of Live Search we've made a number of improvements in this area of more deeply understanding user intent. AutoSpell Correction The first example of this is our new AutoSpell feature. If we are absolutely, completely, totally, "no doubt about it" confident you misspelled one of your search terms, we automatically deliver a page that includes spell-corrected results, rather than a page of misspelled results accompanied by a "Did you mean _______?" link at the top. For example, there's this pizza place near Microsoft called Pagliacci Pizza that is fantastic. The problem is that I can never remember the correct spelling of the place. My misspelled attempts are usually something along the lines of {Pagliaci Pizza}, {Pagliaccis Pizza} or {Paggliacci Pizza}...
With AutoSpell correction I get the correct result the first time, regardless of the misspelling. Instead of being two clicks away from pizza, I'm just one. Being two clicks away just keeps people hungry, rather than satisfying their intent! In the (hopefully) rare case that you ever see a mistaken correction in our AutoSpell feature, we provide a recourse link at the top of the page to enforce your original spelling. Stemming Another improvement in the "Do what I mean, not what I say" category is stemming. Stemming means matching on the "stem" (or root) of the word rather than the exact word. For example, users told us that the search half price book Redmond returned horrible results. Searching for half price books Redmond produced much better results. In our new release of Live Search, searches for half price book Redmond automatically include results with books in them as well. Our team knew that tackling stemming would give us the improvements we needed for searches like these. But we had to be careful, because you can't just stem all the time-you have to be smart about it. An example of this is the word cable. When you search for "cable," you could be looking for information on cable TV providers. When you search for "cables", you could be looking for power, telephone, or network cables. We're really happy with the improvements that stemming has made in Live Search. Like everything else in the product, we will continue to tune and tweak things to give our users the best experience.These are just the first two of several areas we tackled in the area of "Do what I mean, not what I say." We'll be back soon to post about a few other items we released in this area. Thanks and please let us know what you think! October 19 3 New Updates to Live Search MobileOn Monday the 15th we also released a number of updates for our Live Search Mobile products, including:
Details are below - please check them out and let us know what you think! Voice Input and Gas Prices Now in Live Search for Windows Mobile Live Search has been a hit with Windows Mobile enthusiasts (read a few reviews here and here) for awhile now. It's a great way to get local search, mapping and navigation and today we're making it even better. You can now speak your query instead of typing it! Just press the lower left soft-key and say what you want, for example, "Anthony's Pizza" or "Hardware Stores". We use advanced voice recognition technology to understand what you're asking for and give you results. So far we've found it to be a really fast way to get answers for most searches. This feature is currently in beta so let us know how well it works for you! If it doesn't recognize something you say, of course you can still type it in like you used to.
Another new feature is the ability to find nearby gas stations with the best prices. Enter your location, select the Gas Prices icon, and you'll see gas stations sorted by recent prices for regular unleaded gas. Hours of operation are now included for many restaurants as well. You can download the latest version from your phone at wls.live.com or read more information from your PC. New - Live Search for BlackBerry® devices (Beta) Today we're also releasing a beta version of Live Search for our friends with BlackBerry devices. It runs on BlackBerry version 4.0.2 and higher and provides the main benefits** of Live Search in an experience custom-designed for the BlackBerry.
You can download it now from your BlackBerry browser at wls.live.com or learn more on your PC. Please let us know what you think! ** The BlackBerry version provides local business search, mapping location, getting movie showtimes and traffic information. It does not include voice input, gas prices, business ratings and hours of operation at this time. Improved Mapping and Directions in Live Search via mobile browser Our browser based mobile search at m.live.com is the core of our mobile search products. It's available on any mobile phone with Internet access and searches the broadest types of information-including websites, images, and news, as well as local businesses, maps, directions, and more. We've made a number of improvements to it-especially in mapping and navigation.
We're using new map styles throughout this product that make the maps even more readable on small screens. Our directions now also take into account current traffic conditions-and if traffic is especially bad you can choose to have the system reroute you to avoid traffic backups.
We're also using the same driving direction hints as on the desktop version of Live Search Maps. These hints give you the final cross streets in your route so you don't drive too far.
Frequently accessed information like weather, stock quotes, and movie times will automatically appear on the main results page when you search for them. To try it, go to m.live.com from your mobile phone's Web browser to try it for yourself, or learn more from your PC. Please send any feedback you have to lsmobile@microsoft.com, we'd love to hear from you! Announcing Live Search 411 (1-800-CALL-411)On Monday we announced a new service that brings the power of local search to any phone-and lets you access it just by speaking. Think about all the times you need to find quick local information: you're driving home from work and need make reservations at your favorite restaurant. Or maybe you're already downtown, and want to get movie times for theaters nearby along with a map and directions. Or perhaps you're traveling and want to call the car rental agency to avoid the lines at the airport counter. Live Search 411 enables you to do this for free, from any phone in the US. Just call 1-800-CALL-411 (1-800-225-5411) and say where you are and what you're looking for. You can also get text messages, maps, traffic maps, and text-based driving directions sent to your mobile phone (with a service plan that supports text messages or data access, of course!). We've built this system in cooperation with Tellme, which we acquired in March of this year. Tellme has been a leader in voice technology since 1999. We're excited about the voice experience and attention to detail they bring to this new service. We've built Live Search 411 to go beyond just finding business information. Because our goal is to help you complete your task, we've included features like:
Try it now The best way to learn more is to try the service now at 1-800-CALL-411. These audio demos also give you a taste of what to expect: More info is also on our website. Please let us know what you think by sending feedback to ls411@microsoft.com. We look forward to hearing from you! October 11 New and improved product results in Web searchIt’s no surprise to anyone who uses the Web that shopping is one of the leading online activities. Many people use the Internet to research their next purchase or buy products online. We’re here to help you find the product information you care about and make informed decisions. We’ve recently launched a richer experience when searching for products—from broad categories such as digital cameras to specific products such as Nikon d40. Product Category Searches Computers and electronics are the most popular categories for product research online and this is where we put a lot of focus for this release. But—because we know people look for other products (like Gucci bags) and not just Lcd tvs or Mp3 players—we will continue to increase our selection and depth for more categories in the future. Searches to try: Digital cameras, Camcorders, Nikon digital cameras, Wireless headphones, Bulova watches, Gucci bags, Motorola cell phones
Specific Product Searches
The team is continuously working on ensuring that product name variations trigger the relevant product results. For example, as of this posting “Canon Rebel XT” doesn’t trigger a product, but Canon Rebel XTi does. Searches to try: Nikon d40, Canon Rebel xti, Microsoft Zune, Palm Treo 650, Sony Ericsson k750i, Canon eos 5d, AT&T 8525, Sony Cyber-shot DSC-T100
Clicking on a product with ratings takes you to a detailed product summary page. This page enables you to visually explore user opinions on various aspects of the product (quality, ease of use, etc) and filter them by both positive and negative opinions. We look forward to your feedback to help us improve product results within Live Search. We hope you enjoy using the new features we’ve recently rolled out! October 03 Relevance, Relevance, Relevance!In building 88 on Microsoft’s main campus in Redmond, WA there is a small, but growing group of us that think about relevance constantly. We eat, live and breathe ideas and technology that makes our relevance better. Having worked on this release for a little over 9 months we could not be more excited about the relevance of our new engine. From our metrics, and more importantly our usage as customers, our new engine is so far superior to our old one. Consider this post a little tour guide, if you will, of our new engine and the things you might notice when you use it. Improved core relevance I was trying to think of a good example of this and just as I was writing, bam, a bunch of us decided to head to our favorite spot for lunch: the Microsoft taco truck. I was kind of curious what would come up for Microsoft taco truck. Sure enough, Live Search has good stuff. The chowhound.com result in particular has some great commentary which talks about the “secret” location in the VFW parking lot. If you’re ever in the area, I highly recommend it. This is core relevance. Reduced spam You might ask how we know spam is down? Experts on our team take a “randomly selected and statistically significant” set of searches and measure the percentage of spam in the results. With this release that number is down in a non-trivial manner and we are excited about that. Dramatically improved ”snippets” Muse Starlight: No more JavaScript issues We’ll blog more about this topic soon. Stay tuned. Much bigger index! Well, one more thing – we now have the infrastructure to easily add billions (yes, billions) more with relative ease. This ensures we are always pushing the envelope with regard to the amount of human knowledge in our index. Do what you mean, not what you say
This post covered about some of the work we’ve done to improve our core web results. Over the coming weeks we will talk these features in more detail. We’re very excited about the improvements and we hope you will be, too. Thanks and please don’t hesitate to send us your feedback! October 02 Microsoft acquires Jellyfish.comWe want to welcome some new folks to the Live Search family - we recently purchased a company called Jellyfish.com, based in Madison, Wisconsin. Jellyfish has done some really innovative work in comparative shopping engines. We think the technology has some interesting potential applications as we continue to invest heavily in shopping and commerce as a key component of Live Search. Stay tuned for more great stuff from our new colleagues in Madison! September 27 Introducing...the new Live SearchThis week we’re excited to launch a major update to Live Search that’s relevant, faster and easier to use. Hundreds of us rolled up our sleeves and dug deep. We pored over your feedback, analyzed the data and talked to thousands of users. How major is this? It’s our biggest update since our debut in January 2005. Here are just some of the areas we focused on:
In the coming weeks we’ll blog in detail about the improvements that we’ve made. You can also check o |